📧 Email Troubleshooting Portal

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Customer Checks
Obtain sender email address
Verify MX records hosted with us
Confirm impact (All / Specific recipients)
Verify NDR/Bounce Back
Identify email client
Investigation
Review EC (168 Hours)
Review Current Working Directories
Review Top Subjects
Check for spam patterns
Review suspected compromise
Deliverability
Verify SPF
Verify DKIM
Check Email Deliverability Status
Generate Escalation Notes